Privacy Policy

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy explains how we collect, use, store, and protect your personal data. We update this Policy from time to time, so please review it regularly.

Information We Collect

We may collect and process the following data about you:

  1. Details of your visits to our website: This includes traffic data, location data, weblogs, and other communication data.

  2. Information you provide: When filling in forms on our website, such as when you register for information or make a booking.

  3. Communication data: Information provided when you communicate with us for any reason.

How We Use Your Information

The information we collect and store relating to you is primarily used to enable us to provide our services to you. Additionally, we may use the information for the following purposes:

  1. Service Provision: To provide you with information or services that you request from us, including booking jobs and coordinating services.

  2. Contractual Commitments: To fulfil our contractual obligations to you.

  3. Updates and Notifications: To notify you about changes to our website, services, or products that may affect our service.

Financial Information

For customers opting for finance plans, we collect the necessary financial information to process your application. This financial information is shared with our third-party finance provider. We do not store these financial details ourselves after they are provided to the finance partner.

Data Storage and Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, protecting it from unauthorized access, accidental loss, destruction, or damage.

  • Data Retention: We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, such as completing installations or managing ongoing service contracts. However, we keep an extended record of any work carried out for our customers for our records and future reference.

  • Data Sharing: We do not share your personal information with third parties, except as necessary to fulfil your requests or comply with legal obligations.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  1. Right to Access: You can request access to the personal data we hold about you.

  2. Right to Rectification: You can request correction of inaccurate or incomplete data.

  3. Right to Erasure: You can request deletion of your personal data, subject to certain conditions.

  4. Right to Restrict Processing: You can request limitations on how your data is processed.

  5. Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.

  6. Right to Object: You can object to data processing based on legitimate interests or for direct marketing purposes.

  7. Right to Be Informed: Being told what data is being held about you and what it is used for.

To exercise these rights, please contact: admin@limitlessheating.co.uk

Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.

Access to Information

You have the right to access the information that we hold about you. To request access to your data, please contact: admin@limitlessheating.co.uk

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your data protection rights, please contact: admin@limitlessheating.co.uk

Cookie Policy

Our sites use cookies. Cookies are small text files that are placed onto your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Google Analytics collects information anonymously.

You can opt out of Google Analytics without affecting how you visit our site.

Complaints Policy

Complaints Policy

Your views are important to us. If we fail to meet the high standards you expect or make a mistake, we want to know. We will investigate your complaint and aim to resolve the issue as quickly as possible. We also use feedback to help us improve our service.

How we handle complaints

Step 1: Getting in touch

If you wish to make a complaint, please contact us with the following details:

• Your full name, address, and telephone number

• Any reference number or previous correspondence you’ve had with us

• A clear description of the issue or concern.

You can reach us by post, by telephone or by email, using the details on the home page of our website.
If you require us to communicate with you in a different format (such as large print, braille, or by phone), please let us know and we’ll do our best to accommodate you.

Step 2: Acknowledgement and resolution

We aim to resolve complaints as quickly as possible.

We aim to resolve your complaint straightaway and write to you to confirm, but if we can’t then we will write to you within three business days to tell you:

• why we have not resolved your complaint

• who is dealing with your complaint

• when we will contact you again.

We will keep you informed on a regular basis but if you need an update please contact us and ask to speak to the person handling your complaint.
If we can’t agree a solution with you within eight weeks of receiving your complaint, we will send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision; or we will issue our final decision letter which will explain our final position.

Step 3: only for complaints relating to products purchased via finance, if you remain dissatisfied

If we do not issue a final response within eight weeks, or if you are not satisfied with the outcome or progress of the complaint, you have the right to refer your complaint to the credit provider/s and/or the Financial Ombudsman Service.

On the rare occasion that we do receive a complaint, we take it very seriously.

If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:

• Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT

• Telephone: 01978 666887

• E-mail: info@tradehelp.co.uk

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can’t reach an agreement:

If you are not satisfied with the broker’s/lender’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service.

You must contact them within six months of the date of the lender’s final response letter to you. They can be contacted in the following ways:

• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk